Planned maintenance break on the Finnish Food Authority's website. Site may have slowness or short downtime 18–19February 2026. We apologize for any inconvenience caused by the maintenance break.


Customer service on Hygiene Passports

029 5300 402

hygieniapassi@ruokavirasto.fi

 

Please note that regular, unsecured email is not secure. Send e-mails that contain a classified or otherwise sensitive information, such as personal identity codes, to the Finnish Food Authority via the Turvaviesti-palvelu. With a security message, you can also send large attachments. You can only send an email in the Turvaviesti-palvelu to the Finnish Food Authority's Hygiene Passport Customer Service email address hygieniapassi@ruokavirasto.fi. You cannot send an email via the Turvaviesti-palvelu to the Finnish Food Authority's Hygiene Passport Examiners.

Customer Service number open on Tuesdays 9–12 am. (Customer Service is closed in 24.2.2026)